Survey Point 2.0

• What is the Smiley Face Survey Feedback Kiosk?

• It is an interactive feedback collection tool that utilizes a smiley face rating system on an offline Android tablet, enabling businesses to gather insights directly from customers.

• How does the offline feature work?

• The kiosk stores the feedback data locally on the tablet. Once an internet connection is available, it syncs with the main server, ensuring no feedback is lost.

• Is the kiosk easy to set up?

• Yes. The kiosk is designed for plug-and-play functionality with minimal setup required.

• Can I use my own Android tablet?

• Yes, our software is compatible with most modern Android tablets. Please reach to us to check with our compatibility list.

• How customizable is the feedback survey?

• Our surveys are highly customizable. You can tailor questions, response options, and the overall look to fit your brand.

• Can I brand the kiosk with my company logo?

• Definitely! The interface supports custom branding, allowing you to incorporate your logo and company colors.

• How often does the kiosk sync with the main server?

• Once the device is connected to the internet, data syncs instantly. You can also set a preferred sync frequency.

• What happens if the tablet runs out of storage?

• Our software is designed to optimize storage use. If storage is near capacity, older data (already synced) will be cleared to make space for new feedback.

• Is there any training provided?

• We offer a comprehensive user manual and video tutorials. Additional training sessions can be arranged upon request.

• How secure is the feedback data?

• Data security is our top priority. Feedback is stored with encryption, and data transmission is secured with the latest protocols.

• Is there multilingual support?

• Yes, the kiosk supports multiple languages, making it user-friendly for diverse audiences.

• Can I export the data for analysis?

• Absolutely. Data can be exported in multiple formats like CSV, Excel, and PDF.

• Is there any maintenance required?

• The system is designed for minimal maintenance. Regular software updates will be provided to ensure optimal performance.

• What is the pricing model?

• Pricing is based on subscription tiers. Please refer to our pricing page or contact our sales team for more information.

• Can I get a demo before purchasing?

• Of course. We offer a free demo to interested businesses. Reach out to schedule yours.

• Is there a warranty on the kiosk?

• Yes, all purchased kiosks come with a one-year manufacturer warranty.

• How does the smiley face system work?

• Users are presented with various smiley faces, each representing a level of satisfaction, allowing for intuitive feedback.

• Can the kiosk be wall-mounted?

• Yes, the design is versatile and can be wall-mounted, placed on a stand, or used as a handheld device.

• What power source does it require?

• The kiosk operates on the Android tablet’s battery. It can be charged using standard tablet chargers.

• How do I update the kiosk software?

• Updates are pushed automatically when the kiosk is online. Offline kiosks can be updated via a USB drive.

• Can I integrate the feedback data with other systems?

• Yes, our system offers API integration capabilities with various CRM and analytics platforms.

• How durable is the kiosk?

• The kiosk is designed for durability, with a rugged case to withstand regular use in public spaces.

• What if the tablet malfunctions?

• If it’s within the warranty period, we’ll replace it. Otherwise, the software can be installed on a new compatible tablet.

• How many questions can I include in one survey?

• While there’s technically no limit, we recommend 5-10 questions for optimal user engagement.

• Can I include open-ended questions?

• Yes, you can mix smiley face ratings with open-text feedback options.

• What kind of analytics do you offer?

• Our dashboard provides real-time insights, sentiment analysis, trends over time, and more.

• Can the kiosk operate in outdoor environments?

• While designed primarily for indoor use, it can operate outdoors with appropriate protective measures.

• Is there a limit to the number of feedback entries the kiosk can hold?

• The only limit is the storage capacity of the tablet, but data optimization ensures vast amounts of feedback can be stored.

• Do you offer bulk discounts?

• Yes, we offer discounts for bulk orders. Please contact our sales team for specifics.

• Can I schedule automatic data backups?

• Yes, you can set the frequency of automatic backups to ensure data safety.

• How do I reset the kiosk?

• There’s a reset function within the admin settings. If there are any issues, our support team is ready to assist.

• Can I use it for employee feedback too?

• Absolutely. The kiosk is versatile and can be tailored for both customer and employee feedback.

• How long is the average battery life?

• Depending on tablet specifications, most tablets will last 8-12 hours on a full charge.

• Do you offer technical support?

• Yes, we have a dedicated 24/7 technical support team available for our clients.

• Is there a mobile app version?

• While our main product is kiosk-based, we are developing a mobile app for future releases.

• How do I clean the kiosk?

• Use a soft, damp cloth to wipe the screen and exterior. Avoid using harsh chemicals.

• Can I rotate the orientation of the display?

• Yes, the display can be set in both portrait and landscape orientations.

• Are there volume discounts for software licenses?

• Yes, volume-based discounts are available. Reach out to our sales team for more.

• Can I use the kiosk for market research?

• Certainly! The system is versatile and can be tailored for various research needs.

• How quickly can I expect ROI with the feedback kiosk?

• Many clients notice improved customer satisfaction and actionable insights within the first month. However, exact ROI will vary based on use.

• Are there any long-term contracts?

• We offer both short-term and long-term plans. Our aim is flexibility for our clients.

• Can the kiosk be integrated with loyalty programs?

• Yes, with API integrations, the kiosk can be linked with existing loyalty platforms.

• What’s the response time for technical support?

• Our average response time is under 30 minutes, ensuring minimal disruptions.

• How do I handle negative feedback?

• Our dashboard offers instant notifications for negative feedback, allowing you to address concerns promptly.

• Can the kiosk work with other operating systems?

• Our primary design is for Android tablets, but we’re exploring compatibility with other systems in future versions.

• Do I need IT knowledge to operate the kiosk?

• No, the system is designed for ease of use, with intuitive admin controls.

• How does the kiosk handle power outages?

• The tablet’s battery ensures operation continues during outages. Once power is restored, it resumes normal charging.

• Can I get custom features developed for my business?

• Yes, we offer custom development services. Let’s discuss your specific needs.

• Which areas do you supply and provide support in India ? 

• We deliver and provide support across New Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Jaipur, Lucknow, Kochi, Ahmedabad, Chandigarh, Srinagar, Amritsar, Bhopal, Indore, Nagpur, Thiruvananthapuram, Coimbatore, Visakhapatnam, Agra, Varanasi, Mysuru, Surat, Vadodara, Patna, Bhubaneswar, Guwahati, Dehradun, Shimla, Mangalore, Rajkot, Jodhpur, Ludhiana, Kanpur, Udaipur, Jamshedpur, Noida, Faridabad, Ranchi, Meerut, Gwalior, Raipur, Jabalpur, Allahabad, Ghaziabad, Gorakhpur, Solapur, Madurai, Vijayawada, all over PAN India

• How often should I collect feedback?

• Consistent feedback collection is advised. However, the frequency depends on your business type and goals.

• How do I know the feedback is genuine?

• While the kiosk aims for authentic responses, we’re working on algorithms to detect and mitigate potential biases or misuse.