What is the Smiley Face Feedback System?

Our Smiley Face Feedback System(Machine) is a simple, user-friendly method for customers to provide immediate feedback on their experience using smiley faces. 

How does the Smiley Feedback System work?

Users simply press the Smiley face Push Button that corresponds to their experience: Excellent, Good, Average or Poor. 

Where can I install the Smiley Feedback System?

Our system can be integrated into physical locations like retail outlets, Restaurants, Hospitals,HealthCare,Schools,Colleges,Airports,Restrooms,Tradeshow Experience, Museum Feedback as well as on digital platforms like websites and mobile apps.

Why use a Smiley Feedback System instead of traditional surveys?

The Smiley Feedback System provides an instant and intuitive way for customers to express their feelings, leading to higher response rates compared to lengthy surveys.

What is the Enclosure Material Make?

The Smiley feedback system enclosure is made of Mild Steel of 2mm thickness, ensuring solid & rugged construction ideally suitable for any business areas

How do I interpret the feedback data?

Our system collates the responses and provides a comprehensive report, allowing businesses to explore overall customer satisfaction and pinpoint areas for improvement.

Is the feedback anonymous?

Yes, feedback given via the Smiley Feedback System is completely anonymous, ensuring genuine and honest responses from users.

How do I set up the Smiley Feedback System on my Store/Organization?

Our system comes with easy-to-follow instructions and our support team is always available to assist with the setup process.

How frequently is the feedback data updated?

Feedback data is updated in real-time, allowing businesses to monitor customer satisfaction levels instantly.

Can I customize the look of the feedback terminals to match my brand?

Yes, you can customize the appearance of the terminals to align with your branding.

What do I do if I notice a trend in negative feedback?

This indicates areas that may require attention or improvement. We recommend conducting a deeper review or survey to get detailed feedback from customers.

How do I know the feedback system is secure?

We prioritize data security and use advanced encryption techniques to ensure all feedback is protected.

Is there real-time monitoring?

Most advanced systems offer real-time monitoring, allowing businesses to react swiftly to feedback.

Can I access feedback data remotely?

Yes, you can access feedback data from anywhere with an internet connection.

Is the feedback data exportable for further analysis?

Yes, you can export feedback data into PDF/EXCEL and various formats for in-depth analysis.

Is there a limit to daily/monthly feedback submissions?

Typically, there is no limit. The goal is to capture as much customer feedback as possible and its totally unlimited

How the Smiley Terminal sends data to Cloud?

The Smiley feedback terminal connects with your nearest Wi-fi/Hotspot Network and sends feedback responses directly to the Cloud server

Can I integrate the feedback data with other business tools?

Yes, our system can be integrated with various CRM and analytics tools, allowing for streamlined data analysis.

Are there any Annual fees associated with the Smiley Feedback System?

Pricing details vary based on the package chosen. Please refer to our pricing page or contact our sales team for specifics. 

What kind of support is available for users?

We offer 24/7 customer support to address any concerns or queries you may have.

How does the Smiley Feedback System benefit my business?

By providing instant customer feedback, our system helps businesses improve their services, boost customer satisfaction, and address issues promptly.

Do you have any case studies showcasing the impact of the Smiley Feedback System?

Yes, we have multiple case studies available on our website and our official Youtube Channel, demonstrating the positive impact our system has had on various businesses. 

Can I get a demo of the Smiley Feedback System?

Sure! Please reach out to our sales team, and they’ll be happy to schedule a demo for you.

Which areas do you ship within India ? We ship to New Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Jaipur, Lucknow, Kochi, Ahmedabad, Chandigarh, Srinagar, Amritsar, Bhopal, Indore, Nagpur, Thiruvananthapuram, Coimbatore, Visakhapatnam, Agra, Varanasi, Mysuru, Surat, Vadodara, Patna, Bhubaneswar, Guwahati, Dehradun, Shimla, Mangalore, Rajkot, Jodhpur, Ludhiana, Kanpur, Udaipur, Jamshedpur, Noida, Faridabad, Ranchi, Meerut, Gwalior, Raipur, Jabalpur, Allahabad, Ghaziabad, Gorakhpur, Solapur, Madurai, Vijayawada.

Which areas do you ship outside India & Overseas ? Over overseas delivery covers United States, Canada, Brazil, United Kingdom, France, Germany, Italy, Spain, Russia, China, Japan, South Korea, Australia, New Zealand, Mexico, Argentina, South Africa, Egypt, Turkey, Greece, Sweden, Norway, Finland, Denmark, Ireland, Switzerland, Netherlands, Belgium, Austria, Portugal, Poland, Ukraine, Hungary, Czech Republic, Israel, Saudi Arabia, United Arab Emirates, Singapore, Malaysia, Thailand, Indonesia, Philippines, Vietnam, Chile, Colombia, Peru, Venezuela, Nigeria, Kenya, Morocco.

How does the Smiley Feedback System differentiate from competitors?

Our emphasis on user-friendliness, real-time feedback, and in-depth analytics sets us apart. We prioritize both the user and the business, ensuring valuable insights and a pleasant feedback experience. Above all, the entire Smiley Feedback terminal is designed and developed in INDIA